At Neo Cloth our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
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We currently ship products to the United States, United Kingdom, Canada, Australia and New Zealand.
The time frame for order delivery is divided into two parts:
- Processing time: This refers to order verification, payment processing, quality checks and packaging. All orders are accepted within 24 hours of order placement. You will receive confirmation via email when your order is accepted. Once your order is accepted, processing takes an additional 2–4 days.
- US shipping time: This refers to the time it takes for items to be shipped from our warehouse to you. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product or the United States Postal Service. After dispatching your order, items usually take between 7 and 14 days to arrive at their destination. However, it may longer depending on external factors.
- International shipping time (CAN, UK, AU NZ): Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.
- On average, standard shipping can take 14-30 business days to arrive from the date of shipment. Countries may see similar or slightly longer average shipping time depending on your location.
- Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.
- VAT and customs taxes may apply. For more accurate information regarding Duties and Taxes, please contact your local customs office.
Shipping During Pandemic
Due to high demand and delivery delays associated with COVID-19, please allow 10-20 business days for your order to arrive if you are located in the US and up to 40 days for international orders. All orders will be processed in the order they are received. Like many American companies, our staff is working remotely in accordance with local guidelines, however we remain dedicated to ensuring the best customer service possible. We appreciate your patience.