FAQs

DOES THE THE AIRMASK SERIES 1™ HAVE ANTI-VIRAL ACTIVITY

No. The AirMask Series 1™ is a face cover that was designed to provide protection against PM2.5 air pollutants and airborne contaminants. Viruses are smaller than PM2.5 but the AirMask Series 1™ has a water proof filter which may reduce your ability to transmit respiratory droplets. With this in mind, the CDC currently recommends the use of non-medical face covers to reduce the spread of communicable diseases. For the best anti-vital protection, please follow your local health guidelines, avoid touching your face when out in public and as always, wash your hands. 

 WHAT DOES THE AIRMASK SERIES 1™ PROTECT ME FROM?

The AirMask Series 1 may be used in conjunction with hand washing for protection from airborne particles such as PM 2.5, PM 10, dust, allergens, post combustion particles, germs, shavings, biologics, odors, scents, mold, mold spores, particles in wildfire smoke, volcanic particulate pollution, and other airborne contaminants.  

HOW DO I CARE FOR MY AIRMASK SERIES 1™?

Before washing, remove the PM2.5 Carbon Filter. Carbon Filters are not machine washable and should be discarded after 2 weeks of use. It is best to hand wash your AirMask Series 1™ with cold or warm water. If you prefer to machine wash, you may run it on the gentle cycle, cold, with similar colors. Hang to dry or tumble dry low. 

HOW SHOULD I STORE THE FILTERS?

When you are not using the filter, please keep it in the storage bag that came in to avoid uncharging or polluting it.

WHEN WILL MY ORDER BE SHIPPED AND WHEN CAN I EXPECT IT TO ARRIVE?

Due to high demand and delivery delays associated with COVID-19, please allow 10-20 business days for your order to arrive. All orders will be processed in the order they are received. Our team will send you order confirmation via email within 24 hours of your order being submitted.  Like many American companies, our staff is working remotely in accordance with local guidelines, however we remain dedicated to ensuring the best customer service possible. We appreciate your patience. 

HOW DO I TRACK MY ORDER?

You will receive a tracking link via email where you can follow your shipment when your order has been dispatched from our warehouse. alternatively you may enter your tracking number here 

WHERE ARE YOUR PRODUCTS MADE?

Neo Cloth Design Studios are located in North Hollywood, California. We proudly source high quality products from suppliers around the globe with our main components coming from China and the United States of America.